Sign in to Connect Mobile

Install the Connect Mobile app, sign in with your FullClarity Connect account, and enable biometric unlock for fast re-entry.

When to use this

The first time you set up the app on a new device, or when you change your password and need to re-authenticate.

Prerequisites

• Connect Mobile installed from the App Store (iOS) or Play Store (Android)
• A FullClarity Connect account at your organisation — your administrator sets this up
• Your login credentials

Walkthrough

1. Open the app. On first launch you'll see the FullClarity logo and a Sign In button.
2. Tap Sign In. Your phone's browser opens the FullClarity Identity Server sign-in page.
3. Enter your email and password.
4. The browser hands you back to the app automatically — you're signed in.
5. The app will offer to enable Face ID / fingerprint unlock. Turn this on for fastest access; you can change this later under Settings.

What success looks like

• You see the home screen with your active subcontracts grouped by head contractor.
• The app remembers you next time you open it — you only need to unlock with biometrics or your device passcode.
• Your account email is visible under Settings.

Gotchas

• Sign-in opens in your phone's browser, not in-app. This is intentional and secure — your password is never touched by the app.
• Biometric unlock re-locks the app after about 5 minutes in the background. You'll see the unlock prompt when you return — tap to authenticate.
• You can switch off biometric unlock under Settings → Require unlock to open. Turn it off if you find the prompt friction outweighs the security benefit.
• If you lose access to biometrics (e.g. you changed phones), tap Sign In again — the app will guide you through re-authentication.

Related

• View your work orders
• Submit a claim with photos