Submit a claim from Connect Mobile
Raise a progress claim against a subcontract from your phone, on site, and have it queue and send even if you're out of signal.
Connect Mobile is the only place you can submit a claim
Claim submission is not available in the Connect web app. If you need to raise a progress claim, use the mobile app.
Photo attachments are not available yet
Attaching photos to a claim from your camera or photo library is not yet in the app. If the head contractor needs photo evidence, send it to them separately for now.
When to use this
At the end of a billing period — typically monthly — when you've completed work against a subcontract and want to claim for it.
Prerequisites
- Signed in to Connect Mobile — see Sign in
- An active subcontract with the head contractor
- Progress to claim against
Walkthrough
Walkthrough coming
A step-by-step Scribe walkthrough for this task is being recorded. Track its status in the Scribe register (internal).
- Open the subcontract you want to claim against.
- Start a new claim.
- Enter the amount you're claiming this period against each line.
- Submit.
Your claim is held on the phone and sent to the head contractor as soon as the app has a connection. You don't need to be online at the moment you submit — if you're out of signal on site, the claim queues and goes out when you're back in range.
What success looks like
- The claim shows in the app as submitted.
- Once it has reached the head contractor's system, it stops showing as pending.
Gotchas
- You won't see the outcome of the assessment in the app. The head contractor assesses your claim in their own system, and the result — approved, reduced or rejected — is not sent back to the mobile app. Ask them directly, or wait for their payment schedule.
- A queued claim needs the app to be opened to send. If you submit out of signal, open the app again once you have a connection so the claim can go out.
- Photo attachments aren't supported yet. Send supporting photos to the head contractor separately.